Avaya 3305 問題集 : Avaya Aura® Experience Portal with POM Implementation and Maintenance exam

Which two statements about a completion code are true? (Choose two)

• A. One needs to include a system completion code in CCW to use a completion code.
• B. When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
• C. Completion codes are hard coded and new completion codes cannot be created.
• D. When using a custom completion code, it needs to be included in a contact strategy.

In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

• A. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
• B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
• C. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
• D. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?

• A. Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.
• B. You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.
• C. Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
• D. Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

• A. Upgrade the Auxiliary EPM.
• B. Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
• C. Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
  <Auxiliary EPM>
• D. Restart httpd on the Auxiliary EPM.

A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)

• A. ICRSipTCPPort
• B. ICRAdminUKI
• C. VPProductID
• D. ICRSipUserName
• E. VPRemoteLogWebService