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Salesforce Certified B2C Solution Architect 認定 Arch-302 試験問題:
1. A company has B2C Commerce and Marketing Cloud. The Marketing team wants to match up the purchasing data from B2C Commerce to the Marketing Cloud subscriber data.
Which two objects from B2C Commerce should a Solution Architect map to Marketing Cloud in order to meet the company's needs?
Choose 2 answers
A) Customer
B) Contact
C) Orders
D) Profile
2. Universal Containers (UC) is in the process of implementing a B2C Commerce site for their storefront, and Experience Cloud for their support and help desk. UC wants to ensure that there is a single login and data experience between the two sites while also being relatively seamless.
Given the need for a single login experience, what should the primary system be for all authentication?
A) Service Cloud
B) B2C Commerce
C) Salesforce Identity
D) Experience Cloud
3. A company wants to implement an abandoned cart solution for their ecommerce storefront in Marketing Cloud. The use case is when a customer visits their ecommerce website and adds an item to their shopping cart but does not complete the purchase. After an hour has passed from abandonment, an email containing the item that was in the shopping cart will be sent to the customer to remind them of their incomplete purchase.
What process should a Solution Architect follow to set up the solution?
A) Implement collect.js in the ecommerce storefront, create a behavioral trigger, create an email in Marketing Cloud, and create a journey.
B) Set up Einstein Recommendations, set up Marketing Cloud Connector, and create an email in Marketing Cloud.
C) Set up Marketing Cloud Connector, create an email in Marketing Cloud, and create a send trigger.
D) Export the purchase data from B2C Commerce, import the data into Marketing Cloud, and create an email in Content Builder.
4. A company is seeing an increased volume of customers browsing for higher-value items, as well as longer consideration times before customers place orders based on what is in their shopping carts.
What are two tactics that a Solution Architect could recommend to increase checkouts and decrease the time from adding items to completing a checkout?
Choose 2 answers
A) When the cart value reaches a certain value, push a chat request to assist the customer with the checkout process.
B) Enable customer service agents to update and complete a cart transaction on behalf of the customer.
C) Monitor the cart items and time since it has been active in B2C Commerce and send a reminder and checkout incentive 18 hours after the cart was last modified.
D) Enable customer service agents to enroll customers in an Abandoned Cart Journey in Marketing Cloud if an interaction does not result in the processing of an order.
5. Northern Trail Outfitters Is migrating away from legacy system and is currently implementing Service Cloud, Marketing Cloud, and B2C Commerce to support their growing business needs. The business has asked a Solution Architect to propose a cross-cloud data mapping design that makes use of the strengths of each platform.
Which two recommendations should a Solution Architect include to the design?
Choose 2 answers
A) Use an integration tool so there is no need to consider data mapping as part of the design.
B) Ensure that the legacy systems data model is mapped and implemented as-ls without any modifications to minimize data migration complexity.
C) Document the data type and size constraints in each system to ensure entities are mapped correctly.
D) Hap B2C Commerce profile to Salesforce Platform Contact and to Marketing Cloud Contact.
質問と回答:
| 質問 # 1 正解: A、C | 質問 # 2 正解: C | 質問 # 3 正解: A | 質問 # 4 正解: C、D | 質問 # 5 正解: C、D |



